Thumb Impressions



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Each of our clients presents a unique relationship and situation to our company, and Thumb Impressions Software guarantees a consistently high level of quality and professionalism with every customer. We start by ascertaining the business needs in order to find the appropriate technological solutions for the problems being faced. This process could be a short telephone conversation (as is the case with many of our longtime customers) or a face-to-face meeting lasting anywhere from a few hours to several days. The output of this process is a Statement of Work (SOW) Proposal, which states the goals, nature, longevity and deliverables of the project.

The Thumb Impressions Guarantee

To ensure each and every client's full satisfaction with our work.
To respond to all phone calls and inquiries within two hours.
To work independently and effectively while also keeping our client well-informed of our progress.
To support our clients' staff in understanding and maintaining solutions that we provide over the long-term.

In most cases we can then move directly into the development phase of the project, working independently while keeping the client informed. We are fully equipped with the latest software development tools and work offsite in most cases without requiring any of the client's hardware or software resources. A weekly status report shows the progress of our work and any open issues that need to be resolved. This model frees up the client's precious resources for other projects and tasks. When clients hire Thumb Impressions Software to perform a specific job, they consider that job done and move on to other pressing needs.

During the test phase, we help the client with installation and testing of the software at the client's site. A full suite of unit tests are provided with the delivered software as well as a test plan to make sure the goals of the SOW are met. During this phase we make sure the client is satisfied with the delivered product.

Our clients find us to be not only a reliable and trustworthy source to develop complex software solutions but also a powerful resource addition when they need us, thereby reducing the strain on the client's staff or resources at crucial times. They especially appreciate our continued commitment to the quality of our solutions long after implementation.